Refund policy

Returns

All sales are final. We do not accept returns or exchanges for change of mind, incorrect size selection, or other buyer's-remorse reasons.

Exception — Damaged, Defective, or Incorrect Items
If you receive an item that arrives damaged, defective, or different from what you ordered, we will make it right. Please contact us within 14 days of delivery to begin the process.

To qualify for a return under this policy, items must be:

• Unused and unworn
• In original, new condition
• With all original tags attached
• Returned in the original packaging/bag

Items that do not meet these conditions may be denied and returned to the customer at their expense.

Return Shipping Costs

• If your original order qualified for free shipping, you are responsible for the cost of return shipping on qualifying damaged/defective/incorrect claims.
• If you paid a shipping fee on your original order, we will provide a prepaid return label for qualifying claims.

How to Start a Return

Email us at plantarchiveus@gmail.com with your order number, a description of the issue, and photos of the item. Our team will review your request and provide next steps within [1–2] business days.